Child Safety & Safeguarding Policy | Alphabet Arabic Academy | Online Arabic & Quran for Children | Cairo, Egypt
Every Child Deserves to Learn
in a Safe Space.
At Alphabet Arabic Academy, the safety of every child is not a policy document — it is the foundation on which every lesson is built. This page explains exactly what we do to protect your child, and what you should expect from us.
Six Things We
Guarantee Every Child
These are not aspirations — they are operational standards that every teacher and staff member at Alphabet Arabic Academy is required to uphold, without exception.
Vetted, trained teachers only
Every teacher who works with children under 18 undergoes a background check, safeguarding training, and a supervised onboarding period before their first lesson with a minor.
Transparent, reviewable lessons
Lessons with children are conducted on our monitored platform. Lesson recordings are stored and can be reviewed by parents on request or by our safeguarding team if a concern arises.
No private contact outside the platform
Teachers are strictly prohibited from contacting children via WhatsApp, social media, personal email, or any channel outside the official Academy platform.
Post-lesson parent report
After every lesson involving a child, the parent or guardian receives a written summary: what was covered, how the child engaged, and any notes from the teacher — always transparent.
Zero tolerance for inappropriate content
Any teacher found sharing inappropriate content, language, or engaging in any form of unsuitable communication with a minor is immediately removed and reported to the relevant authorities.
Dedicated safeguarding contact
We maintain a named Safeguarding Lead — not a general inbox — who responds to any child safety concern within one hour, seven days a week, including weekends and public holidays.
What Teachers Are — and Are Not — Permitted to Do
Every teacher signs our Code of Conduct before their first lesson. Below is a plain-language summary of the key rules that apply to all lessons involving children and teenagers.
- Communicate with the child through the Academy's official lesson platform only
- Send lesson notes and materials through the Academy's parent communication system
- Adapt lesson pace and content to suit the child's age and learning needs
- Praise and encourage the child using age-appropriate language
- Flag learning concerns directly to the Academy's academic support team
- Communicate with parents through the Academy's official channel
- Contact a child via WhatsApp, personal email, or any social media platform
- Request a child's personal contact information or social media profiles
- Share personal information about themselves beyond their name and teaching background
- Discuss content that is not directly related to the lesson curriculum
- Ask a child to keep any communication, gift, or arrangement private from parents
- Conduct a lesson where the child is alone in a private, unsupervised physical space
Any teacher who violates these conduct rules is immediately suspended, pending a full investigation. Where appropriate, violations are reported to the relevant authorities. We do not give second chances on child safety.
How We Make Every Lesson Safe
Safety standards that apply to every lesson involving a child or teenager at Alphabet Arabic Academy.
All lessons for students under the age of 18 take place on our monitored online learning platform. The platform is selected specifically because it allows our safeguarding team to review lesson recordings where a concern has been raised — and because it does not allow off-platform direct messaging between teachers and students.
- All lessons with minors are conducted on video — not audio-only or text-only sessions
- Lesson recordings are retained for 30 days and available to parents upon written request
- Parents are welcome — and encouraged — to observe any lesson at any time without prior notice
- If a parent wishes the lesson recorded for their own records, they may request this through our support team
- All lesson materials shared with children are reviewed for age-appropriateness by our academic committee
- No lesson content includes political, sectarian, or inappropriate religious commentary outside the agreed curriculum
- Teachers may not reschedule or cancel a child's lesson without notifying the parent at least 4 hours in advance
- If a technical fault disconnects the lesson, the teacher waits 5 minutes, then contacts the Academy — not the child directly
For parents of female students: We offer the option of a female teacher for all lessons involving girls and young women. You can specify this preference when booking and we will ensure your daughter is matched accordingly — at no additional cost.
Safeguarding Training — What Every Teacher Completes
Qualifications in Arabic teaching do not automatically mean qualification to teach children safely. That's why we require dedicated safeguarding training separately.
Before any teacher is permitted to take a lesson with a student under 18, they must complete the following training programme. This training is mandatory and non-negotiable — not optional or "recommended."
- Child safeguarding awareness training — recognising signs of distress, abuse, and online safety risks
- Appropriate language and communication — what is and isn't appropriate to say to a minor in an educational context
- Digital safety boundaries — platform usage rules, data privacy, and prohibition of off-platform contact
- Reporting procedures — what to do if a child discloses something concerning during a lesson
- Age-appropriate teaching methods — adjusting communication, pacing, and engagement techniques for children aged 5–14
- Annual refresher — training is repeated every 12 months and updated to reflect current best practice
Teachers who work exclusively with adult students (18+) also complete a shorter version of this training focused on professional conduct and digital safety — because our standards extend to all students, not only children.
How to Report a Concern
If your child tells you something that worries you, if you observed something in a lesson that didn't feel right, or if you simply want to ask a question about child safety — please contact us immediately. There is no concern too small. We would always rather hear from you than not.
1-hour response guarantee
7 days a week, inc. holidays
All concerns are handled by our named Safeguarding Lead — not a general support agent. Your report is confidential. Where a concern indicates a risk to a child's safety, we are obligated to escalate appropriately, which we will always do transparently with the parent or guardian.
A Guide for
Parents & Guardians
We know that choosing an online Arabic or Quran teacher for your child requires real trust. You are inviting someone into your home, via a screen, to teach your child. We take that privilege seriously.
Here are the most important things you can do as a parent to support your child's learning and keep them safe — both in our lessons and online in general.
Questions about your child's safety? We'll answer them.
Contact our team before you book. No pressure — just honest answers about how we keep your child safe.
Ask us a question